Privacy Policy

1. Who we are

Reyanex Technologies (“Reyanex”, “we”, “us”, or “our”) is a software development company providing product strategy, design, custom software development, web applications, mobile applications, SaaS platforms, integrations, automation, and related support.

For privacy questions, requests, or complaints, contact us at hello@reyanex.com or +91 88404 87224.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact details such as your name, business name, work email, phone number, city, and country.
• Project information such as your role, team size, requirements, workflow, budget range, timeline, and messages.
• Information provided when you request a demo, submit a contact form, ask for support, or communicate with our team.
• Technical information such as browser type, device information, approximate location, IP address, referring pages, and website activity.
• Payment, invoice, and transaction details when you purchase a paid service. Payment instrument details are handled by the selected payment gateway where applicable.

3. How we use information

We use information only for legitimate business purposes, including to:

• Respond to enquiries, schedule conversations, and prepare proposals or demonstrations.
• Understand project requirements and provide software development, consulting, implementation, and support services.
• Process invoices, payments, refunds, failed transactions, and customer-service requests.
• Maintain website security, prevent misuse, troubleshoot issues, and improve performance.
• Send service-related communications and, where permitted and with appropriate consent, relevant business updates.
• Meet legal, tax, accounting, audit, dispute-resolution, and regulatory obligations.

4. Consent and your choices

Where consent is required, we will request it for a specific purpose. You may withdraw consent for future processing by contacting us, although withdrawal does not affect processing already completed lawfully or processing required to provide a service, complete a transaction, maintain records, or comply with law.

You may ask us to confirm whether we process your information, provide relevant information about that processing, correct inaccurate information, delete information that we no longer need, or raise a grievance. We may need to verify your identity before completing a request.

5. Cookies and similar technologies

We may use essential cookies and similar technologies to operate the website, remember preferences, understand performance, and protect forms. Third-party services used for hosting, analytics, embedded content, email, or payments may set their own cookies under their own policies. You can manage cookies through your browser settings, but disabling essential cookies may affect website functionality.

6. Sharing and service providers

We may share information with people and providers who help us operate the business, such as hosting providers, email and communications providers, analytics providers, support tools, professional advisers, and payment gateways. These providers may process information only for the services they provide to us and subject to appropriate contractual or legal safeguards.

We may also disclose information where required by law, court order, regulatory request, fraud investigation, security need, or to protect the rights and safety of Reyanex, our clients, or others. We do not sell personal information.

7. Payment information

If online payment is made available, it will be processed through the payment gateway identified at checkout. We do not intentionally store raw card numbers, CVV, PINs, passwords, or other payment-instrument credentials on our systems. The gateway may collect and process payment information under its own privacy policy and security controls.

Transaction references, payment status, billing details, and limited information needed for reconciliation, tax, refunds, fraud prevention, and customer support may be retained by us.

8. Retention and security

We retain information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, resolve disputes, maintain business and tax records, enforce agreements, or meet legal obligations. Retention periods may differ by record type.

We use reasonable administrative, technical, and organisational safeguards appropriate to the nature of the information. No website, transmission, or storage system can be guaranteed to be completely secure. Please do not submit passwords, payment credentials, or highly sensitive information through a general enquiry form.

9. Children and third-party websites

Our services are intended for businesses and professional users, not children. Our website may link to third-party websites, social networks, payment gateways, or other services. Their privacy practices are governed by their own policies, and we are not responsible for their content or processing.

10. Changes to this policy

We may update this policy when our services, technology, legal obligations, or privacy practices change. The updated version will be published on this page with a revised effective date. Your continued use of the website after an update means you acknowledge the revised policy.