Refund & Cancellation Policy

1. Services covered

This policy applies to paid software discovery, consulting, design, development, implementation, support, maintenance, subscriptions, digital deliverables, and other services supplied by Reyanex Technologies (“Reyanex”, “we”, “us”, or “our”).

2. Cancellation before work begins

If a client requests cancellation before work begins and before any milestone, consultation, design, development, or third-party commitment has been delivered or consumed, we will review the request for a refund. Approved refunds may exclude non-refundable gateway charges, taxes already remitted, third-party costs, or work already completed.

Cancellation requests must be sent to hello@reyanex.com from the email address used for the project or payment and should include the project or transaction reference.

3. Cancellation after work begins

Once work has started, refunds are assessed against work completed, approved milestones, reserved team capacity, committed third-party services, and the project agreement. Completed or accepted deliverables, consumed consulting time, and approved milestone payments are generally non-refundable unless the signed agreement states otherwise.

Where appropriate, we may offer a proportionate credit or refund for an undelivered portion of a future milestone after deducting amounts properly due.

4. Subscriptions and recurring services

If a recurring service or subscription is offered, cancellation will normally take effect at the end of the current paid billing period unless the order or service agreement says otherwise. Charges for the current period are not automatically refundable because a service was not used, unless required by law or expressly agreed.

5. Failed, duplicate, or reversed payments

If your account is debited but we do not receive a successful payment confirmation, please contact us with the transaction reference. Failed or reversed transactions are normally returned by the bank or payment gateway under its processing timelines.

For a confirmed duplicate payment, we will verify the transaction and initiate an eligible refund to the original payment method. Bank or gateway processing times may be outside our control.

6. Refund processing timeline

Once a refund is approved, we aim to initiate it within 5–7 business days. The payment gateway, bank, card issuer, or other payment provider may require additional time to credit the original payment method. We will provide the refund reference or confirmation when available.

Refunds will normally be made only to the original payment method and payment account, subject to gateway and banking rules. We do not provide cash refunds for online transactions.

7. Changes, rescheduling, and client delays

We will try to accommodate reasonable changes or rescheduling requests. Changes to requirements, scope, content, access, approvals, or timelines may require a revised estimate or may move the delivery schedule. Client delays do not automatically create a right to a refund for reserved capacity or work already performed.

8. Non-delivery and service issues

If you believe an agreed deliverable was not supplied or a material service issue remains unresolved, contact us promptly with the project reference and details. We will investigate and, where appropriate, provide a correction, replacement milestone, service credit, or other remedy stated in the project agreement or required by applicable law.

9. How to request a refund or cancellation

1. Email hello@reyanex.com with the subject “Refund or Cancellation Request”.
2. Include your name, company, project or transaction reference, payment date, amount, reason, and the requested resolution.
3. We may request reasonable information to verify the transaction and prevent unauthorised requests.
4. We will acknowledge the request within two business days and communicate the decision or next steps as soon as reasonably possible.